REC-005874

active

2023–2025 Mercedes-Benz 112 eVito, 116 Vito, 119 Vito, 129 eVito, EQV300, Marco Polo HORIZON V250, V-Class V250, V-Class V30

Category: Light Vehicle · Supplier: MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD

Recall date: 17 January 2024

Defect

Due to a hardware component connectivity issue, the Hermes Control Unit (ECE) may not operate as intended. In this case, the communication module might not be able to establish a network connection. If this occurs, the emergency call system (eCall) communication would not be available.

Hazard

If the eCall system is not available, in the event of an emergency it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically. As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed. This could increase the risk of death if a serious injury has occurred.

Remedy

Owners of affected vehicles will be contacted by Mercedes-Benz in writing and are asked to schedule an appointment with their authorised Mercedes-Benz dealership to have the work carried out as soon as possible, free of charge.

What should you do?

Check your VIN below to confirm whether your specific vehicle is affected.
Contact the supplier — MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD — or your nearest authorised dealer to arrange the recall remedy.
Recall repairs are free of charge. The manufacturer or supplier is legally required to fix the defect at no cost to you.
If you have difficulty getting the recall addressed, contact the Department of Infrastructure or your state's consumer protection agency.

Check Your VIN

Enter your Vehicle Identification Number to check if your specific vehicle is affected by this recall.

Source: vehiclerecalls.gov.au