REC-005922

active

2019–2023 Mercedes-Benz GLE and GLS (model series 167)

Category: Light Vehicle · Supplier: MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD

Recall date: 19 March 2024

Defect

Due to a software issue in the transmission control module, the transmission may not downshift under certain conditions and could result in a sudden loss of engine power.

Hazard

A sudden loss of engine power increases the risk of an accident and injury or death to vehicle occupants or other road users.

Remedy

Owners of affected vehicles should contact their nearest dealership to have the transmission software updated as soon as possible, free of charge.

What should you do?

Check your VIN below to confirm whether your specific vehicle is affected.
Contact the supplier — MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD — or your nearest authorised dealer to arrange the recall remedy.
Recall repairs are free of charge. The manufacturer or supplier is legally required to fix the defect at no cost to you.
If you have difficulty getting the recall addressed, contact the Department of Infrastructure or your state's consumer protection agency.

Check Your VIN

Enter your Vehicle Identification Number to check if your specific vehicle is affected by this recall.

Source: vehiclerecalls.gov.au