REC-006004

active

2023 Mercedes-Benz Certain EQE and EQS

Category: Light Vehicle · Supplier: MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD

Recall date: 24 June 2024

Defect

A software issue in the Battery Management System (BMS) may cause deactivation of the high voltage battery. As a result, the vehicle may experience a loss of propulsion whilst driving.

Hazard

A loss of propulsion whilst driving could increase the risk of an accident causing injury or death to vehicle occupants.

Remedy

Owners are asked to contact their most convenient Mercedes-Benz retailer to have the work carried out as soon as possible, free of charge. Alternatively, please use the Mercedes-Benz online booking service. www.mercedes-benz.com.au/servicebooking

What should you do?

Check your VIN below to confirm whether your specific vehicle is affected.
Contact the supplier — MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD — or your nearest authorised dealer to arrange the recall remedy.
Recall repairs are free of charge. The manufacturer or supplier is legally required to fix the defect at no cost to you.
If you have difficulty getting the recall addressed, contact the Department of Infrastructure or your state's consumer protection agency.

Check Your VIN

Enter your Vehicle Identification Number to check if your specific vehicle is affected by this recall.

Source: vehiclerecalls.gov.au